CONDITIONS OF USE
Welcome to the Hoffman Bikes website. If you visit or shop within this website, you accept these conditions. Please read them carefully. At anytime you should have any questions please contact us at firstname.lastname@example.org
We accept the following credit cards: Visa, MasterCard, American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Hoffman Bikes reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Hoffman Bikes shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Hoffman Bikes shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Hoffman Bikes shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Hoffman Bikes will automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within Oklahoma. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
SHIPPING AND DELIVERY
Most orders will ship within 24 to 48 hours (not including weekends), provided the product ordered is in stock. Orders are not processed or shipped on Saturday or Sunday.
All orders will be shipped standard ground service. Your order may ship USPS, first class, priority mail or via Fedex or UPS standard ground service. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Hoffman Bikes or other parties only as an estimate.
Hoffman Bikes cannot be held responsible for lost or stolen packages that have delivery confirmation to the address that was provided. If a package is returned or rejected, the customer will be contacted and will have to pay for re-shipment postage.
You the customer are responsible for filing any claims with carriers for damaged and/or lost shipments.
We offer a 30 day Money Back Guarantee on every product we offer unless specified under the product description or title. Please contact us via email email@example.com in advance to obtain an RMA number (Return Merchandise Authorization) within 30 days of purchase date. Customer will be responsible for all shipping costs upon returning any product.
The Children’s Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children under 13 years of age, and that we obtain the consent of parents and guardians in order for children under 13 years of age to use certain features of our websites. Hoffman Bikes does not knowingly collect any information from children under the age of 13. We may contact children by email, or other electronic correspondence, only in response to their requests for information or assistance.
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Hoffman Bikes site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
We use “cookies” to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
We currently ship to Canada and other select International countries. We are working on expanding to more international countries. All international customers are responsible for additional cost for customs, excise, and duties that may apply.